Many companies are uncertain where and how RPA implementation works. Of course, these types of transformations are accompanied with questions and doubts. No doubt, questions and doubts increase the bigger the transformation and the more promising it is.
The cost of typically implementing RPA is much higher than the cost of the technology itself, that by itself creates justified doubt. Is the technology guaranteed to reduce costs and improve operations? What kind of training does the organization need and how stable is the platform?
Ensuring feasible ROI
For many adopters, achieving an ROI can take less than a year, but the question that is raised is how to ensure that this is achieved in time and within budget. This is determined by the agility of the RPA development process, the quality of the organizational set-up, and the ease of maintenance.
Surely, implementing a new software can hold some risks, especially if IT restructuring is required to integrate platforms. Fortunately for you, RPA solutions are able to integrate various systems without the need to restructure already existing IT setups. Nevertheless, the RPA solution chosen should be flexible and effortlessly be able to integrate a wide range of platforms and technologies.
Ensuring the required skills and training
RPA softwares are intuitive, easy-to-use, and do not require coding knowledge from the user’s end. In spite of that, a lack in expertise in terms of automation specialists can risk the success of the transformation. During implementation user training should be done including a range of on-site and on-line training and support through rich documentation, tutorials, webinars and videos.
Meeting the challenge
Support from all stakeholders is crucial, that includes employees, managers, and executives, in addition to a constant collaboration between IT and business departments. Avoiding implementation risks and ensuring long-term success needs a certain level of management discipline, oversight of the RPA project, and use of best practices during implementation.
In addition to these internal measures, the RPA vendor should provide a streamlined user experience, training resources to lower the technical entry level and ultimately a straightforward RPA platform outfitted with strong features that can ensure things like first-class operational support for ongoing monitoring and troubleshooting of robots, capacity management to make sure that robots usage is optimal across processes, performance metrics, and full audit trails.
RPA implementation done right goes a long way, but doesn’t offer too many shortcuts. You shouldn’t have to learn that the hard way.